For On Sale item, Our kind Reminder:Purchases cannot be returned or exchanged for any reasons.
We offer Standard Size and Custom-made Size. 1) If you want Standard Size dress, you just purchase the dress directly. 2) If you need Custom-made Size, please click this link(How-To-Measure) which will teach you how to measure. You can choose the nearly sizes you need when buying the dress. Before tailoring the dress, we will confirm the order information with you when you placed the order.
Processing Time: 12-15 Business Days Shipping Time: 3-7 Business Days.
If you need urgent, please fee free to contact us.
If you don't mind, you can leave a message to us about the occasion date.
It takes about 5-15 working days for the package travel from our facilities to your destination, the exact shipping time is based on the shipping company (UPS, DHL, TNT, USPS, etc) standard and the shipping method.
1.International shipping requires more complicated shipping procedures (such as both countries customs, transit stations etc.), it will probably take longer time for your items to arrive at the final destination. Thank you for your understanding on this matter.
2. Usually there will be a delay on the delivery update system; you may consider tracking your items in a few days time .Much Appreciate for your understanding on this uncontrollable matter.
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
We will accept returns if dresses have quality problems, wrong delivery time, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us or standard size which we made right, but we offer free modify and buyer will afford the sending shipping.
Wrong Size, Wrong Color, Wrong style, Damaged dress- 100% Refund or remake one .
In order for your return or exchange to be accepted, please carefully follow our guide:
1. Contact us within 2 days of receiving the dress (please let us know if you have some exceptional case in advance)
2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and color etc.
3. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise Return&Refund will not be accepted.
4. The tracking number of the returned item must be provided together with the reference code issued.
